This Privacy Policy describes how The Masala Mandi (the “Site,” “we,” “us,” or “our“) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from masalaamandi.com (the “Site“) or otherwise communicate with us regarding the Site (collectively, the “Services“).
For purposes of this Privacy Policy, “you” and “your” refer to users of the Services, including customers, website visitors, or any other individuals whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use your information to:
- Communicate with you
- Provide and improve the Services
- Comply with legal obligations
- Enforce our terms of service
- Protect our business and users
What Personal Information We Collect
Information You Provide Directly
We collect personal information that you provide when you use our Services, including:
- Contact Details: Name, address, phone number, and email.
- Order Information: Billing address, shipping address, payment confirmation, and order details.
- Account Information: Username, password, security questions, and other authentication details.
- Shopping Details: Items viewed, added to cart, purchased, product reviews, and wishlist items.
- Customer Support Information: Details you provide in messages or inquiries.
You may choose not to provide certain information, but this may limit your ability to use some features of the Services.
Information We Collect Automatically
We automatically collect certain information about your interaction with the Services (“Usage Data“) using cookies and other tracking technologies. This includes:
- Device Information: Browser type, operating system, and IP address.
- Usage Information: Pages visited, time spent on the Site, and interaction data.
Information We Receive from Third Parties
We may receive personal information about you from third parties, such as:
- Service Providers: Companies that support our online store and payment processing.
- Payment Processors: For payment verification and fraud prevention.
- Marketing Partners: Advertisers and analytics providers.
How We Use Your Personal Information
Providing Products and Services
We use your information to:
- Process payments and fulfill orders
- Send notifications about your purchases, returns, or exchanges
- Manage your account
- Arrange for shipping and returns
Marketing and Advertising
We may use your information to:
- Send promotional emails, SMS, or postal mail
- Display targeted ads based on your preferences
If you are a resident of the EEA, the legal basis for this is our legitimate interest in marketing our products.
Security and Fraud Prevention
We use your information to detect and prevent fraud, unauthorized transactions, and other security risks. If you believe your account has been compromised, contact us immediately.
Communications & Service Improvements
We use your information to detect and prevent fraud, unauthorized transactions, and other security risks. If you believe your account has been compromised, contact us immediately.
Cookies
We use Cookies to enhance your browsing experience. These help us:
- Remember your preferences
- Track website analytics
- Improve website performance
You can manage your cookie preferences through your browser settings. Blocking cookies may affect website functionality.
Information
We may share your personal information in the following ways:
- With Service Providers: Payment processors, fulfillment partners, IT providers, and analytics companies.
- With Business and Marketing Partners: To deliver relevant promotions and advertisements.
- With Affiliates: To operate our business efficiently.
- For Legal Reasons: If required by law, court order, or to enforce our policies.
- During Business Transfers: If we sell or merge our business.
We do not sell or share sensitive personal information without your consent.
Third-Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
Children’s Data
Our Services are not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, please contact us to have it removed.
Security & Retention of Your Information
We implement security measures to protect your information, but no system is 100% secure. Please avoid sharing sensitive data via unsecured channels.
We retain your information as long as needed to:
- Provide Services
- Comply with legal obligations
- Resolve disputes
Your Rights
Depending on your location, you may have the right to:
- Access personal data we hold about you.
- Request Deletion of your personal data.
- Correct inaccuracies in your data.
- Opt Out of Marketing communications.
- Withdraw Consent where applicable.
To exercise these rights, contact us at info@masalaamandi.com. We may need to verify your identity before processing your request.
We will not discriminate against you for exercising your privacy rights.
International Users
If you are accessing our Site from outside India, your data may be transferred and stored in other countries. By using our Services, you consent to this transfer.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 Email: info@masalaamandi.com
📍 Address: Plot No.5, Makhmalabad Road, Panchavati, Nashik, 422 003