At The Masala Mandi, customer satisfaction is our priority. Once an order is confirmed and shipped, we do not accept cancellations, returns, or refund requests. However, in the following situations, we are happy to assist our valued customers and provide a fair resolution.

1. Damaged Product

If you receive a damaged product, please notify The Masala Mandi within 48 hours of delivery via WhatsApp at +91 82080 92729 or email at info@masalaamandi.com.

To process your request, kindly share:
✔ Order number
✔ Image of the invoice
✔ One outer box image
✔ Two clear images of the damaged product
✔ Open-box delivery video

  • If multiple items were shipped, only the affected product will be replaced.
  • We will promptly resend the product and ensure an amicable resolution.
  • Our team will respond to your email within 24-48 hours and assist you accordingly.

2. Missing Product

If any item is missing from your order, please inform The Masala Mandi within 48 hours of delivery via WhatsApp at +91 82080 92729.

To process your request, kindly share:
✔ Order number
✔ Image of the invoice
✔ One outer box image
✔ Open-box delivery video

  • Refunds are not available for missing products, but we will promptly resend the missing item.
  • Our team will respond within 24-48 hours and provide full assistance.

3. Spoiled Product

If you believe the product is spoiled, please notify The Masala Mandi within 48 hours of delivery via email at info@masalaamandi.com.

To process your request, kindly share:
✔ Order number
✔ Date of packaging (from the label)
✔ Clear images or video of the product

✔ Open-box delivery video

Please note:

  • Returns are not accepted due to variations in taste, texture, color, or aroma. Since our products are 100% natural and made in small batches to preserve the natural oils, quality and the aroma, slight differences between batches are normal. However, we guarantee the highest quality ingredients and production processes.
  • A replacement will be provided after due investigation, ensuring a fair resolution.
  • Our team will respond within 24-48 hours and assist you accordingly.

4. Order Cancellation

Once an order has been shipped, The Masala Mandi does not accept cancellation requests.