At The Masala Mandi, we strive to ensure timely and reliable delivery of your orders. Please review our shipping policies below:
1. Free Shipping Policy
- Free shipping applies only during promotional campaigns, specific cart value or special offers, as explicitly mentioned.
2. Order Processing & Dispatch
- A complete and accurate postal address (including PIN code, email ID, and contact number) is required for seamless delivery. Please verify these details before placing your order.
- If the ordered item is in stock, it will be packed and dispatched within 24-48 working hours and delivered within 3-5 working days.
- If any item is out of stock, we will contact you and:
✔ Ship the remaining items in the order.
✔ Refund the amount for the unavailable item (if prepaid) within 10 working days.
3. Delivery Timelines
- Our courier partners deliver orders Monday to Saturday, between 9 AM and 7 PM.
- Public holidays and Sundays are considered non-working days for shipping.
- Delivery times are subject to external factors such as weather conditions, courier delays, or strikes.
4. Order Tracking
- Once your package is dispatched, we will share the tracking details via email and WhatsApp. Please allow some time for updates.
5. Contact Us
For any further clarifications, feel free to reach out at info@masalaamandi.com.