Welcome to The Masala Mandi! These Terms of Service (“Terms“) govern your access to and use of our website www.masalamandistore.com (the “Site“) and the products and services available through it. By using our Site, you agree to comply with these Terms, along with our Privacy Policy.<br>

We reserve the right to modify these Terms at any time without prior notice. Please check this page periodically for updates. Your continued use of the Site constitutes acceptance of any changes.

1. Services

The Masala Mandi is an online retailer of premium spices, offering high-quality, farm-sourced products. Upon placing an order, we will process and ship your purchase, and you agree to pay the corresponding charges.

We reserve the right to modify, suspend, or discontinue any part of our services without prior notice.

2. Third-Party Websites and Content

Our Site may contain links to third-party websites (e.g., social media platforms like Facebook and Instagram). These links are provided for convenience only, and we do not control or endorse third-party content.

We disclaim any liability for damages or issues that may arise from interactions with third-party websites. If you share content from our Site on social media, you do so at your own risk.

3. Messaging Consent

By using our services, you consent to receive SMS, emails, or calls regarding order updates, promotions, and other service-related notifications. If you wish to opt out, you can contact us at info@masalaamandi.com.

4. Product Accuracy

  • The images of our products on the Site are for illustrative purposes only. While we make every effort to display colors and details accurately, variations may occur due to screen settings or photography.
  • Sizes and measurements are approximate, but we ensure they are as accurate as possible.
  • We take great care to provide accurate descriptions, pricing, and availability, but errors may occasionally occur.

5. Pricing Policy

  • All prices listed on the Site are inclusive of applicable taxes (e.g., GST).
  • Prices may change at any time without prior notice, but changes will not affect existing orders.
  • If a pricing error is discovered after you have placed an order, we will notify you as soon as possible. If we are unable to contact you, we may cancel the order and issue a full refund.

6. Payment

  • We accept secure online payments through various methods.
  • Upon placing an order, a pre-authorization check is conducted to ensure sufficient funds. Your card will be charged only after order confirmation.
  • If payment fails, we reserve the right to cancel your order.

For more details, please refer to our FAQs on Payment Modes.

7. Delivery Policy

  • During checkout, you will be presented with available delivery options based on your location.
  • The estimated delivery time is displayed on the order summary page. While we make every effort to meet these timelines, delays may occur due to unforeseen circumstances.
  • In the event of a delay, we will notify you via email or SMS. However, we are not liable for any inconvenience caused.

8. Returns & Refunds

If you are unsatisfied with your purchase, you may request a return or refund. Please refer to our Return Policy for detailed information on the process, eligibility, and timelines.

9. Intellectual Property Rights

All intellectual property rights related to our brand, website content, products, and marketing materials are the exclusive property of The Masala Mandi. You may not reproduce, modify, or distribute any part of our website without prior written consent.

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Nashik, Maharashtra.

11. Indemnification

By using our Site, you agree to indemnify and hold harmless The Masala Mandi, its employees, partners, and affiliates from any claims, damages, or expenses arising from:

  • Your violation of these Terms
  • Unauthorized use of our Site or Services
  • Any fraudulent or unlawful activities conducted using our platform

12. Violation & Termination

We reserve the right to terminate your access to the Site without notice if you:

  • Violate these Terms
  • Engage in fraudulent activities
  • Misuse our platform or intellectual property

Termination does not waive any outstanding obligations, and you remain responsible for any pending payments.

13. Contact Us

If you have any questions or concerns regarding these Terms, you can contact us at:

📧 Email: info@masalaamandi.com
📍 Address: Plot No.5, Makhmalabad Road, Panchavati, Nashik, 422 003